No, Ticketek Gift Vouchers are not reloadable. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. Will I be notified of event / gate changes? How long are Ticketek Gift Vouchers valid for? Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; How many tickets can be delivered by Mobile Ticket delivery? You will get an error message if you enter the Voucher ID incorrectly. Yes, it will. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. Be sure to select the discounted 'member' ticket. Who is entitled to a concession or child ticket? What qualifies as a concession ticket? When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. My address has changed. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. Are there any events I can't use my Ticketek Gift Voucher for? You will receive an Order Confirmation via email immediately. chevron_left. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. Change My Location Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. Replacement cards cost $10. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). AFL Membership will provide match-specific information about the ticket redemption process prior to each game. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. For security purposes, you must still enter your password when purchasing or updating your account details. However, some events will have unreserved seating where it is first in, best seats. At this time Ticketek NZ cannot post tickets overseas. What happens if I forget my phone or my battery dies at the venue? When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Will AFL Membership dining have a priority system in place to access tickets? Ticketek Online Terms of Use and Privacy Policy. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once What will happen if the barcode is sent to a non-smartphone? The term including when used in these Terms and Conditions is not a term of limitation. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. ezyTicket - your ticket is emailed to you in PDF format. Placing seats on hold and redeeming them is limited to online transactions only. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. You will need to provide some form of ID so that staff can access your Ticketek account details. Postponed and Cancelled Events. Please refer to Ticketek's. They will be assigned the next two seats along (next to Invitee A). AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. We will be in contact with you within two business days of receipt of this information. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. Once you have logged in, update your information. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. Ticketek will use reasonable efforts to notify you of such action. For more detailed instructions on reserving a seat, please see our help page here. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? stream Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. There was a problem with the email server that the message was sent to. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. No, only Mobile Tickets can be added into your Passbook. No, for the first release, the app will only be an iPhone app. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. Will the event be reserved seating or general admission. % This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Yes, you are able to use multiple Ticketek Gift Vouchers. This refers to the various levels of ticket types on offer; e.g. No. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. My Ticketek Gift Voucher has no Voucher ID? endobj Held seats are sold on a first-in basis. There are no guarantees. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. What can I redeem my Ticketek Gift Voucher for? Why is there a time limit when I buy tickets? Yes - there should be no issue using a phone that has a clear screen protector. Please comply with any stated ticket limit for this event. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. I had the opportunity to study abroad in Australia during the summer of my Junior year. iPad, tablet PC, laptop) to gain entry to an event? Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. to then often have to go to their desk at the venue to follow up the issues. Going to an event with a social club, company, school, family or friends? Gift Vouchers can be purchased for specific events when available. There are many ways you can redeem your Ticketek Gift Voucher. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. If you do not receive your club of support pack please contact the club directly. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. to collect tickets. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. To purchase more than one set of tickets to multiple events, click on the. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Restricted view refers to seats that have restricted viewing of the stage or event. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). There was a spelling mistake in the email address entered. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? They must present the relevant concession documentation at point of purchase and upon entry to the ground. What happens if my tickets do not arrive in time? If you have purchased concession tickets, you are also required to present a valid concession card. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Some events have more than one price type. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Why does the app ask to use your current location the first time it's opened? If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. Some pages may contain a virtual tour and a seating map for that venue. Do I need to be logged in to see 'My Events' and if so how do I know? . Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. Ticketek will only mail tickets to the residential address of the credit/debit card holder. My AFL Membership card has not yet arrived, what should I do? If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. There are so many people queued up outside the MCG, waiting to get in. Your confirmation email will include all of your delivery details, plus your customer information. If you purchased online or through our call centre please contact Customer Service for further assistance. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. How can I find AFL Membership on a match day? In most cases, a GA ticket is a standing floor ticket. Can I request a refund if I accidentally selected the Refundable tickets option? If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. If an event is cancelled or postponed you will need to contact Ticketek for a refund. Can I delete the details of my saved credit or debit card? Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. Select your desired area, then select the $0 member ticket. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? The Ticketek app was also reportedly glitching, stopping people from . Change My Location Ticketek Terms and Conditions of Sale. Upload your ticket. The MCG does apply an additional transaction fee. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Methods of collection and/or delivery will be available when choosing your collection/delivery details. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. Tour dates Ticketek is selling for the following venues only. Your barcode to access tickets is generated upon your renewal. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. Where can I find my AFL Membership number? When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! When tickets are no longer available the event will be displayed as Allocation Exhausted.". General Admission (GA) is an unreserved section/event where seating is not reserved for you. <> Refunds must be requested no more than 60 days after the event date. The example above is for an adult barcode. Ticketek recommends that you select Registered Mail for these events where available.
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