Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Its not final unless I had the tickets available which I didnt. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Absolute worst customer service ever. 07-12-22 at 5:57 A.M. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? How is one supposed to know that xfer Piggyback means your tickets aren't together? I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Agreed! Copyright 2022 Consumers Unified LLC. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. People need to understand that VividSeats works against you. We value your privacy. Received a correct order confirmation but when the tickets came in they moved me to a different section. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. They refuse to give refunds for anything. They deserve to go bankrupt as they cost me $800. With the plethora of ticket resell sites, this is one to avoid. The request was put. I never received my tickets but was charged for them. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. I someone needs to hold ticket brokers responsible. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I do expect a refund of the differance that the seats should sell for. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Great service. I complained and they advised these were upgrade tickets and no refund would be issued. I will not be using this company again and will never refer a soul. The following is a chronological timing of the events that occurred: I called before the event and after. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Explain your situation and why you wish to receive a refund. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. The tickets are yours now to you have to figure out what to do. All I got was a run around, excuses, and finally no response what so ever. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. + the only ticket rewards program around. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! They are efficient, professional and the price is always right. We use dedicated people and clever technology to safeguard our platform. So I quickly attempted to purchase another ticket. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. I thought Vivid was a pr0n company. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. We're serious about getting you to the live events that you love. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. I never used them before but I know many people who have. Refund of ticket price. Ratings and Reviews 4.6 out of 5. It went to automated system and never got a person to talk to. Vivid seats is horrible. I had to purchase four more tickets that were handicapped seats from the venue. The market price provided by Vivid was over $500 per ticket. I will never ever purchase from Vivid seats again. Most complaints are from ticket billing and delivery issues. Mark, your concerns are absolutely matter to us and we certainly value your feedback. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. 100% buyer guarantee. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Click here to get notifications about new complaints of Vivid Seats. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Sometimes the choice seems insufficient to customers. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. From over pricing. They won't refund me or get me two tickets together. This comment was posted by a verified customer. We value your privacy. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. In this guide, I will be reviewing Vivid Seats in detail. Marvin J was a great help to me in getting my tickets when n the website wasn't working. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. We also ensure all reviews are published without moderation. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Report as inappropriate. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. After all, I selected that I wanted "2" tickets not "1". Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Customer service would not help since the event was technically postponed and not cancelled. They are aware of this issue. We lose as a result of your opportunistic business model. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. I never will again. The insurance was $65.82. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Here are 8 tips for writing great reviews. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. 2. bradsaid 1 yr. ago. Called customer service and she said we have to fill out a form and wait. Products used:Tickets for an upcoming football game. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. What kind of scam is this? You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. You get an email when the tickets are sold, and then you either upload them or ship them. The event was then rescheduled for July of 2021and then cancelled again. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. I had listened to his show on the radio (and bought many of his books) for many years. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. 5 Weeks later changed their policy!!! I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Got us a great deal on our tickets love this company. He'll be heartbroken. She says no digital. They go above and beyond to make my transactions fun and fast! When the tickets never came, I contacted Vivid repeatedly. Finally got my tickets and had a great time speaking to the very helpful gentleman. I feel that you overcharged me. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. FAQ. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Looking for the best way to buy and sell mobile tickets? Looking for the best way to buy and sell mobile tickets? At this venue, Section B is behind the Pit. Do not trust Vivid Seats!!!! Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. They refuse to give a refund due to sending the tickets prior to showtime. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Nothing arrived. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Heads up. Paid $160 for a single ticket for a show that was rescheduled (twice). I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. 10.1K Ratings. Shame shame for all the people you have messed with and hurt. The moment you hit submit, they have your money and will not refund. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. Address: 111 N. Canal Street. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . HORRIBLE experience. Dont use this site they are horrible. I specifically chose a section my whole group is in. Tickets were electronic via phone. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. Group tickets DO NOT need to have electronic tickets. And, I will never refer you to any of my friends and family. Ive only purchased tickets from this site twice. Overall, my experience was very positive. 2023 Trustpilot, Inc. All rights reserved. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. Thank you. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Was not able to get in with those tickets I paid for. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. Vivid charged me 78 dollars for a 30 dollar ticket. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Not game day yet so have not opened app for seats. In one order, my tickets arrived via email within an hour or so. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. This was an absolute nightmare. ColPhorbin 1 yr. ago I found two separate listings for tickets in the same section and row. . The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. "We have currently put them on 'No Rating' while they investigate the complaints and . When I went on their "live chat" to inquire, they didn't respond at first . Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. On December 13, 2022, I received the tickets from Vivid. Customer service told me they will not help me because I already accepted the tickets. Claim it and get a lot of features. Vivid Seats is a trusted and reliable way to buy and sell tickets. I paid $322.17 for 3 seats. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. I have bought tickets through Vivid Seats for two different concerts. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. He was quick to answer my questions and quick to book my tickets. Verification can help ensure real people write reviews about real companies. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. He was very knowledgeable and courteous. Then allows the seller to change the date to the day of the event. So I have no tickets and am out $600. Read full review of Vivid Seats and 1 comment. I have knee issues so very kind to help so we don't walk far. Terrible customer service. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. We paid $1,279.45 for these tickets. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. Just another company who still made money over COVID. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. Vivid Seats provides a "100% buyer guarantee." So what happened here? I am very disappointed in not being able to attend the show. I called 2 seconds after I saw the $960 total. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. First time using Vivid Seats to get tickets. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. 1239964100050. Sellers can choose the price for their tickets and modify them at any time. We invite you to reach out to our online support team by social media. As of Oct. 13th 6:38 pm I am unable to access my tickets. I just want the tickets I spent my hard earned money on. From A to Z, Vivid Seats customer service is fantastic. Thank you for sharing your feedback, Gregory. Ticket Listing Information 9. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. For further help, send us a direct message. Barbara, who is my agent, was absolutely the best that you could have. Unsubscribe easily. I do not expect Keillor to come back to Denver at his age. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). Ultimately, hung up on me. Apply this Vivid Seats coupon code for $15 off first . He said I should post the tickets for sale. What 4 Analyst Ratings Have To Say About Vivid Seats. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Showed up after start of game and lot was closed. Dial 833-228-5143. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Below is a collection of reviews and ratings pulled for your easy reference. I was unsure on how this all worked. Please refund me the differance between what you charged me and what the tickets actually cost. I will always use vivid seats when getting my tickets. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. You are paid through PayPal after the event occurs. Refunds can only be granted in the event a show is cancelled. A. I just want the Tickets I spent over 2 thousand of my hard earned money on. I purchased tickets well in advance and the tickets weren't cheap. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. The person the ticket was for has since died. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. The office is amazing. I asked to print the tickets for my group but was told I had to use the electronic system. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Conveniently buy and. I was going to the AFC championship game and bought a parking pass from Vivid Seats. Desired outcome: I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. It was smooth and I didn't have to do all re-ordering process again. Angel P helped me out. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. This information will help to determine next steps. Vivid Seats. Gain trust and grow your business with customer reviews. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . I purchased tickets through you company for the September 11, 2022 Rodeo. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. This will help us to determine next steps. We launched @recap.email and legal webhooks. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. Absolutely disgusting. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Our online support team is here to help resolve your concerns. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The. I beleive he explained everything I needed to know, in detail. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. The staff are even more amazing. This review was chosen algorithmically as the most valued customer feedback. I expect to pay the normal service fees, but not what you charged me for the tickets. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! He reassured me of any concerns I had and was very patient with me. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. For 2 and now the event is selling them for 25$$$!!! Nowhere on their site did it say that these two tickets wouldn't be next to each other. Customer identification can be provided if needed. Vivid seats will not do anything. I thought maybe that was the seller. However, no matter what link they have provided I cannot access these tickets. Reliable & Rewarding Tickets. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. We appreciate your patience. Anyone can write a Trustpilot review. Desired outcome: I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Customer identification can be provided if needed. We understand how this may be upsetting for you. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. 3 for $533.58. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. 1st time user. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. If you have any questions about the refund process, feel free to reach out to our Customer Service. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Vivid Seats. Providing an exceptional buying experience is something we want all of our fans to experience. I was told that I should have known that by this note that was listed: xfer Piggyback. He was absolutely fantastic at his job. Leave the paper at home! New customers can take advantage of this exclusive discount offer! We encourage you to monitor your bank and email for further updates on your order. They made me jump through hoops to get my money back. 100% Buyer Guarantee is a complete falsity. I expect to pay the normal service fees, but not what you charged me for the tickets. My credit card was charged $328.30 that day. BS. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Tickets to Aint to Proud Stage Play in West Palm Beach. We spent $700 and had our experience ruined for really no good reason. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends We assure that you and your partner will be able to sit together. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. After a couple days and a hour or two of being on hold I finally received my refund.