You might get lucky aswell. . So from my understanding you are using Streamlabs OBS to stream and that is on your second monitor, you then project the game on to your main monitor. If you have tried everything in this guide, and are still not able to hear the audio via monitoring you may need to clear your cache data. You will see a new grey colored window. Talk with fellow content creators about tips, tricks and everything Elgato and content creation, game streaming, recording and more. HD60 X connects to your console and sends raw video to both your gaming screen and streaming PC. (See. I appreciate the suggestions, but I'm not really trying to find a different way to stream/record. 5) In OBS Studio, go to the Sources pane, and press the + (Add) button. The name of the device can vary from user to user, so you will need to know which device is the correct one. There are many of these available including products from Elgato, Magewell, AJA and Avermedia. Ive noticed a higher quality stream using Twitch vs Facebook. Install the Elgato Sound Capture Software on the Gaming PC, Configure it under the Advanced settings to Output your audio to your headphones and your Elgato. HDMI 2.0 1.5 . However, you should review the system requirements and give yourself lots of headroom if you want to capture at 1080p@30-60fps. Adding HD60 X to OBS Studio (Video) 1) Open OBS Studio 2) In the Sources box, click on the icon and select Video Capture Device 3) Give the source a name such as Game Capture HD60 X, then click on OK. 4) Select Elgato Game Capture HD60 X from the dropdown menu in the Device Properties Window. Then on the audio of the Capture Card, change: Monitor Off > Monitor and Output. For more information, please see our Since then, I've been going back and forth for over a month with the support in emails trying to get this fixed, until about 15 days ago. He did, I tried it all, it didn't work and I replied to the email. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On the left sidebar, click on Set up multiple displays In the select displays you want to use box, you should see your main monitor, and one called Elgato. After ten days of no further reply, I replied asking if there were any updates. One setting I did forget to. and our Let alone if the Game Capture option is causing stuttering, since It's not using the recommended Video Capture Source. 2) Click the Audio tab on the right-hand side and select Game Capture HD60 X from the drop-down menu Mic/Auxillary Audio. This software is also free and offers an even easier installation process than OBS.7 days ago. Could it be my internet connection? VRR gameplay It only shows 720p even tho it should be 1080p. HDMI and USB-C cable included. This will work for PS5, PS4, Switch, Xbox, and many other gaming consoles. This guide assumes you: Youre done. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I also noted during this point that my HD60 S was not having the issue the HD60 X is having. Get Streamlabs Desktop go live in minutes! (See screenshot) If you hear your audio then are then you are done with this process. This works for both streamlabs obs and obs studio. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. I noticed it looked Smooth on my Phone or in Streamlabs preview but when i monitor the Actual Stream the Quality is not the same? on February 14th. At this point, make sure that your console or gaming PC is turned on. I've tried deactivating and reactivating it in properties, running the programs in administrator, and that's been all the help I've seen from tech support sites up till now. It works fine if it's set to that input, but there's no signal if it's on a different input. and our Make sure to choose yes to Apply these settings. (87% Relevancy Chance), Elgato HD60S and Voicemeeter Banana (86% Relevancy Chance), Elgato HD60 + Chatlink + OBS Streamlabs. There was never any issue doing this with the HD60 S. However, when using the HD60 X, I get no signal in OBS (or any other recording software, including Elgato's own 4K Capture Utility) if my TV's input isn't set to the HDMI for the Elgato. Its all Sold out. Privacy Policy. To use these cards in Streamlabs Desktop you will need to do some minor configurations. Numer oferty 13342067067. Let alone if the Game Capture option is causing stuttering, since It's not using the recommended Video Capture Source. "Monitor Off" its only heard in the stream, "Monitor Only (mute output)" will only be heard in what you have set as Monitoring device in OBS Settings > Audio > Advanced > Monitoring Device (like headset or speakers) however this means the audio will not go into the . For product support, go to elgato.com/help, Press J to jump to the feed. I wanted an upgrade from the HD60 S that I've been using since 2018. Choose yes. Adjusting The Scene He looked into it and said he would send them a message about it. Click on the main monitor at the top, and under scaling, choose no scaling, and set the scaling to GPU. Everything you need for streaming, editing, branding, and more. In order to use these capture cards you will need the. Just upgraded from a HD60s to the s+ as my audio kept going out of sync with my Mac and now I have no option to use the 1920x1080 preset just the 720 one. Elgato Stream Deck Content Creator Live Streaming Gaming HDMI (input output) USB-C Analog Audio In (3.5 .) Show. Great sign there. Use a Elgato HD60 Pro (or HD60) Setup: Right click somewhere on your desktop Click on Nvidia Control Panel This will open the Nvidia Control Panel. Rado zakupw i 100% bezpieczestwa dla kadej transakcji. Also, we recommend looking at the /r/ElgatoGaming Wiki for answers to frequently asked questions. Bitrate is at 3.5k upload speed total of my isp is aroung 30+Mbps Base Canvas 1080p Rescaled to 720p Hd60s+ is at 1080p Highest FPS Full color Range. Please let me know if you find a solution That's when I got the email about asking their developers, 15 days ago. Elgato's been sold out since Jan/Feb and Bestbuy also says sold out. Now click on Apply. (See screenshot) (See. . Powerful passthrough Play your favorite titles as intended with up to 4K60 HDR10 passthrough. If your console of PC is turned on, and the Video Capture Device Source is added and configured properly in Streamlabs Desktop, you should be seeing a video feed of your device (seescreenshot). I want to figure out what's wrong with the HD60 X and fix that, rather than change my set-up. It was not on. The only way it's worked so far is through Game Capture. To be certain,make sure that you only have Streamlabs Desktop and this guide openedwhen doing this set up. This includes how to setup with Chat link and HDMI only.Links:SLOBS https://streamlabs.com/Elgato OBS Link https://www.elgato.com/en/gaming/downNDI Plug-in https://github.com/Palakis/obs-ndi/reHardware Links: Elgato HD60S + Chat Link: https://amzn.to/3iQx2AABlue Snowball (Matte Black): https://amzn.to/3tc0XZ0---------------------------------------------Time Stamps:0:00 - Welcome0:40 - Software Download1:50 - HD60S Setup2:38 - Chatlink Setup4:09 - Game Capture Setup7:30 - OBS Link/ Streamlabs Setup10:31 - Thanks For Washin'---------------------------------------------Business Inquiry DigitalHorizonGaming@gmail.comMY SOCIAL NETWORKS!TWITTER https://twitter.com/andrewcobossINSTAGRAM http://instagram.com/cobosgamingTWITCH twitch.tv/cobosgaming---------------------------------------------Support the Channel by hitting that Subscribe and Follow on Twitch!#streamlabsobs #obs #streaming #setup #howto #elgato #obslink #hd60s #twitch #gaming #mac #bigsur Next to the Elgato device under Audio Monitoring click on the drop down menu and set it to Monitor and Output. This includes the Elgato HD Game Capture Software. I got no reply for several days and asked if there was any update. This twitch tutorial setup works for all capture. Video OBS Studio gives the ability to adjust the Frame Rate (FPS), Base Canvas, and Output Resolution. Does anyone have there HDR settings available, or a tutorial video from anyone where they share the . 15 hari retur That reply was still from the original support guy I talked to, who then said he would hand it off to a senior technician (again). Your screen may flash. Today I show how to use the elgato hd60s capture card with streamlabs obs which is perfect for all twitch streaming and youtube recording! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If your console of PC is turned on, and the Video Capture Device Source is added and configured properly in Streamlabs Desktop, you should be seeing a video feed of your device (see, Close Streamlabs Desktop and reopen as administrator, Try deactivating and reactivating the Elgato source by right clicking on the source and going into properties. Adding HD60 S+ to OBS Studio (Video) 1) Open OBS Studio 2) In the Sources box, click on the icon and select Video Capture Device 3) Give the source a name such as Game Capture HD60 S+, then click on OK. 4) Select Elgato Game Capture HD60 S+ from the dropdown menu in the Device Properties Window. There is no additional charge to you! 1) Navigate to the bottom-right of OBS Studio and select Settings. At the bottom, make sure the resolution is set to 1080p, and the refresh rate is set to 144Hz/120Hz. I really hope someone can help me out. Make sure that in these settings, you have the device you want to hear your PC audio through selected. Elgato Game Capture HD60 S . The purpose of an Elgato Capture Card is to allow you to record or stream your gameplay from a console (such as a Playstation 4 or Xbox One) to your Record and Live Stream Xbox Gameplay with Streamlabs. How do I configure my setup to allow me to capture game chat and insert it into Steamlabs while still using my Arctis 9x, PC, AMD Ryzen 5 1600X Six-Core Processor (12 CPU's, ~4.0GHz), 16GB RAM, Radeon RX 570 Series GPU with 4GB memory. Press Done at the bottom of both menus that are open. Once again, I'm waiting, but not optimistic. I got Lucky & Found one from Offer Up. The only thing that works is setting the Elgato to 30 fps, but that would be a serious downgrade. if I change the streamlabs settings to 10bit for HDR it tells me it isn't supported. If you want to start streaming your games online or record your gameplay footage to create YouTube videos of your exploits, you'll probably need a capture card. Let s start with capture cards, both Elgato and . Elgato Game Capture HD60 X CAVEAT: using the Elgato tools I have consistently gotten quality captures at 720p@60fps. When streaming/recording from Elgato, I make a full screen preview from Streamlabs OBS and project that on my main monitor. This guide is for streaming when using a dual PC setup and a high refresh rate monitor. This subreddit has moved! I want to stream from StreamLabs. Your screen may go black and flash, and a box will come up asking to keep the changes. At first, the guy told me that it shouldn't even be possible to receive signal in software for the Elgato if you change the TV's input and he doesn't know how I was doing that with the HD60 S, but then he put me on hold to ask someone about it and they apparently corrected him. (See, Click on the settings cog on the left bar in Streamlabs Desktop, Make sure that the device you have in the Playback settings from earlier is selected here, For this example it would be the Logitech Speakers - NVIDIA High Definition Audio. Look for the Audio Input Option on the bottom right and choose 2/Analog Audio. Elgato Game Capture HD60 S - Stream, Record and Share Your Gameplay in 1080p 60 FPS, Superior Low Latency Technology, USB 3.0, For PS4, Xbox One and Nintendo Switch $ 398.99 (3 Offers) Free Shipping Corn Electronics.CAN StoreVisit Store Compare #1 Best Seller in Pro Auto Controller & System Processor (6) Press question mark to learn the rest of the keyboard shortcuts. On the left sidebar, click on Set up multiple displays In the select displays you want to use box, you should see your main monitor, and one called Elgato. Create an account to follow your favorite communities and start taking part in conversations. Oh ive been Searching all over the Place. In the select displays you want to use box, you should see your main monitor, and one called Elgato. Live Streaming. CAVEAT: using the Elgato tools I have consistently gotten quality captures at 720p@60fps. Streamlabs OBS is essentially the same OBS code revamped with a better user experience. First, you will want to make sure that in your Windows Sound Settings, you have the correct device selected as the default device. There were a couple issues initially, but most have since been fixed. You must log in or register to reply here. If you buy a product or service with the links that I provide, I may receive a small commission. Back in the 4K60 Pro properties. Using higher refresh monitors for PC gaming and streaming is becoming ever more popular, yet most capture cards do support native inputs of 120Hz or 144Hz. Using higher refresh monitors for PC gaming and streaming is becoming ever more popular, yet most capture cards do support native inputs of 120Hz or To set-up online streaming via Twitch, Facebook Gaming, YouTube Live, or any of our other supported platforms from your Xbox, Playstation, Switch, or Logitech Services S.A. All Rights Reserved. Support guy said he would then hand the ticket off to one of their senior technicians. This twitch tutorial setup works for all capture cards like the HD60S, HD60s+, HD60 Pro and any other streaming capture card you can find! Do a 5 minute or longer stream of high action content and post that log. It may not display this or other websites correctly. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you type chat into the search bar in settings, you can set it up on the left or right side of the software. Streamlabs OBS is ultimately an advancement of OBS with increased functionality. The purpose of an Elgato Capture Card is to allow you to record or stream your gameplay from a console (such as a Playstation 4 or Xbox One) to your PC, or from one PC to another. First, make sure that the card is connected properly to each device, and that the settings are configured correctly in your console. If the suggested links are irrelvant to your question, feel free to ignore this comment. In this video I show you the settings I use to get the best quality possible out of my Elgato HD60 capture card I used to stream my Xbox gameplay on Twitch. It only goes up to 720p and high but high isnt 1080. Here's how to set up your stream's audio. To learn more about what the Elgato Chat Link is, (See, Your Elgato device can not be in use in another software, or more than once within a single software. Another thing to try is switching to OBS as that software has customizable docks that you can place anywhere within the software. However, you should review the system requirements and give yourself lots of headroom if you want to capture at 1080p@30-60fps. To be certain, At this point, make sure that your console or gaming PC is turned on. Check those apps. If not, then you will want to check a few settings. Record and Live Stream Xbox Gameplay with Streamlabs. Its better (usually) to set your base resolution to the actual resolution hitting your video capture device, then use a downscale in OBS to set the encode resolution. In the "OUTPUT COLOR RANGE", select "EXPAND 16~235 -> 0~255". 2) Install OBS Studio. In the GAME CAPTURE application the sound works fine without delay, but when I open OBS or STREAMLABS OBS with the Elgato HD60S source the audio is 1 or 2 seconds late. Create an account to follow your favorite communities and start taking part in conversations. on the second monitor. If you are using the Playstation 4 as your device and have a headset connected to the Playstation 4 controller, you will need an Elgato Chat Link, in order to be able to hear any voice communications from PS4 Party chat members on your stream or recording. Hello everyone, I recently bought my Elgato HD60 S+ and Im pretty happy with it but the only thing is I cant get it to push 1080p to my StreamLabs. I recently bought an Elgato HD60 S+ to use to primarily stream from my switch. As part of an attempt to cut back on the number of repetitive threads on r/ElgatoGaming, we are trying to provide a short list of posts from Reddit's search function which may help you. Below, set the resolution to 1080p and the refresh rate to 60Hz. You can change the profile to your liking, usually HD 1080, but you can do HD 720 as well. Elgato Capture Card Setup with Streamlabs Desktop. I'm not sure if anyone on here will be able to help with this or not, but I figured it's worth a shot. These nifty little devices take on some of the processing work of streaming and recording gameplay footage, so that your main device - whether that's a console or gaming [] To use the Chat Link inside of OBS Studio with your Elgato Game Capture HD60 S, right click on your Elgato Game Capture HD60 S layer and go to Properties. I'm streaming from a several year old gaming laptop so it's not exactly optimal, but I haven't found any options to change it from 1080p 60fps, to even 720p 30fps to help with the frame skipping that I get on stream. Thank you. To set this up go back up in this guide under, There is also a configuration that you may need to do within the Playstation 4 Audio Settings as well. Elgato Stream Deck Classique Contrleur De Production En Direct, 15 Touches LCD Personnalisables, Dclencher Des Actions Dans OBS, Streamlabs, | Les Garons Du Groupe 1970 En Streaming | siapp.cuaed.unam.mx At the end of the call, he said he would email me some stuff to try. So I am messing around with my new Elgato HD60X and can't quite figure out how to get the video recording to output in HDR. Hover over clone with, and select display 2. Najwicej ofert, opinii i sklepw w jednym miejscu. The last thing I got from them was "Ok, I will ask our Developers if there are any differences between the two devices or if this may be another problem." (I could be wrong, just what Ive personally experienced. I tried turning it on, seeing if that affected anything, and then turning it back off and none of that did anything. the source, allowing you to have the Elgato be ran more than once within the software itself. HDMI- , , , . Cookie Notice Signals protected by HDCP can't . Go to Settings, then the Device tab. Depending on the device you are capturing, select that device in. This time, I actually got a reply from a senior technician. You can find other various guides for different devices on. JavaScript is disabled. Also, we recommend looking at the /r/ElgatoGaming Wiki for answers to frequently asked questions. Can you PM me the case number so I can look into this? They then replied asking what the model number is of the display my Elgato is connected to and suggested I try switching the input source, wait until it says no signal, unplug and then replug the HDMI cable from the console to the HD60 X. I tried this and it did nothing. For more information, please see our Your log file doesn't show any actual streaming. The resolution and refresh rate options should be grayed out. You are using an out of date browser. Step 3: OBS has several audio. Setting up the Elgato HD60S and HD60S+ with Stream Labs OBS on Mac (BigSur). Beli Produk Aksesoris Komputer Hanya di Exodia, Halim Perdana Kusumah, Kota Jakarta Timur - Blibli. The official Elgato subreddit. Now click on the Elgato monitor, and set it to No scaling, perform scaling on GPU. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 15 hari retur. Then their should be a cogwheel in the bottom left for settings TheCarrbonn 2 yr. ago I'm having the same exact issue. Close the Nvidia control panel, and open Streamlabs Desktop on the streaming PC (add a Video Capture Device for your Elgato Capture Card if you haven't already). ABS Further information The exact issue comes up in both programs, so I'll summarize: When I try to use the Video Capture Device widget that is recommended be used, nothing shows up on the screen at all, the other options such as Vtube Studio/Facerig cam options appear in the screen awaiting input, but nothing for the Capture Card. means that you would not be able to add another Elgato source within Streamlabs Desktop without duplicating the source itself. Join us over at r/elgato, Press J to jump to the feed. Kup Teraz na Allegro.pl! In order to use these capture cards you will need the Elgato Game Capture HD software. If you still do not see the source, scroll back up to the top, and repeat the steps checking to make sure to complete each step correctly. I don't remember what exactly the support guy had me do during the call, but this is how the emails went: First they had me use the "Elgato Windows Reporter Utility" to send them info on my PC". Thank you for supporting my channel so I can continue to provide you with free content! It works fine if it's set to that input, but there's no signal if it's on a different input. Setup is a breeze. Press question mark to learn the rest of the keyboard shortcuts, Elgato HD60S+ with Streamlabs OBS 0.20.1 Issues. 3) From here go to the Input selection, and make sure that with Analog Audio is checked. I noticed this is the same for my webcam too. Click on "Apply" then "Ok". I eventually called the support again (got the same exact guy I initially got) and asked if I could get an update on my issue. Click on the Playback tab at the top, and look at your devices. Right click on the icon in the bottom right corner of your screen, and click on Sounds. :) Today in Kali's Tech Time, we have a tutorial for how to setup the Elgato HD60S+ capture card in Microsoft Windows. Elgato HD60 S+ no settings in Streamlabs OBS? I have Elgato HD60S for a year and it has always worked well, but yesterday it started to give problems with the audio. I have selected Use Preset in the setting for video capture device and 1080p isnt an option. Using the included cables, simply connect your game console and Windows or Mac computer to the HDMI and USB 3.1 Gen 1 Type-C ports of the HD60 S+ . Click on the icon next to the word Mixer in Streamlabs Desktop to open up the Advanced Audio Properties. Content Creator. Next to the Elgato device under Audio Monitoring click on the drop down menu and set it to Monitor and Output. The search found the following results for you: Elgato HD60S+ with Streamlabs OBS 0.20.1 Issues (93% Relevancy Chance) ElgatoHD60s + Streamlabs problem (91% . Step 1: Click the Settings button in the bottom right-hand corner. At this point, you should be able to hear the audio from your device (console or second PC) through the Elgato source within Streamlabs Desktop. SteelSeries Arctis 9x Headphones Elgato HD60 S+ Capture Card I ultimately want to stream my game and party chat (in-game from fortnite), EXCLUDING my own voice (going to use seperate usb mic connected to the pc) but I still want to use my Arctis 9x to listen to game audio and my party/game chat, while they can also still hear me. Fret not, there is a solution. Because of this, I'd either need to see my games in a smaller . The HDMI passthrough offers real time video of the game, so you can play while watching your TV. I contacted them a day or two after I got the device, after I spent several hours trying to find a solution myself online. If this is not working scroll back up to the top and complete the steps again ensuring that each is done correctly, Party chat audio and headsets plugged into PS4 controllers. Using the passthrough on my main monitor wouldn't work because it only has one HDMI slot, whereas my secondary monitor/TV has four. Liking and subscribing. Elgato Stream Deck . If you are using Streamlabs Desktop, and Streamlabs Desktop is using the Elgato, then the device will not work in the Elgato Game Capture HD Software, nor will it work within another streaming software, such as OBS Studio, at the same time. To get your Elgato Capture Card to work within a streaming software, you first need to make sure that there is no other software running currently open and using the Elgato Capture Card. Everything you need for streaming, editing, branding, and more. Adding HD60 S+ to OBS Studio (Audio) 1) Install Elgato Game Capture HD software, which will work with any Elgato Gaming device. You will have to make other arrangements for that. At the top, click on the Elgato monitor. You may want to also upvote or downvote this comment to give the subreddit moderators an indication of how well the bot is doing! I even tried without webcam but the problem still persist. Most Retailers are Restocking now too. To use these cards in Streamlabs Desktop you will need to do some minor configurations. You should see a list of all of your audio devices, including the Elgato audio device. Does Elgato work with Linux? In the second box below, right click on the primary display, marked with a big 1. I got it from Best Buy and they said the return window passed after only, like, 10 days or something ridiculously short like that. Initial Configuration on the Console or Gaming PC. For a better experience, please enable JavaScript in your browser before proceeding. Ensure that your headset is plugged in to your Streaming PC/laptop, To make it so that you and your viewers are able to hear your gameplay you will need to have. Because of this, I'd either need to see my games in a smaller window to be able to read Twitch chat on my main monitor or use my phone or something for Twitch chat, which isn't ideal in the slightest for me. 4) Make sure Elgato Game Capture HD software is quit. Beli Elgato HD60S+ / HD60 S+ HDR10 Game Capture Card Stream and Record (Multicolor) Terbaru March 2023. Here are some videos from Elgato explaining the set up for each unique device. Set YUV Color Space to 709. If you have any questions or concerns, please contact the subreddit moderators via modmail. This makes me think its a problem with StreamLabs? I just dont want to stream from Game Capture HD. Komputer & Laptop Peralatan Gaming Gamingpad & Joystick Bagikan: Elgato HD60S+ / HD60 S+ HDR10 Game Capture Card Stream and Record - Multicolor. Elgato HD60 X PSVR2. How to Use Elgato with StreamLabs OBS on a Mac Big Sur OS (NEW 2021) Cobos Media 178 subscribers 35K views 1 year ago Setting up the Elgato HD60S and HD60S+ with Stream Labs OBS on Mac. Hello. Elgato HD60 X External Capture Card - Stream and record in 1080p60 HDR10 or 4K30 HDR10 with ultra-low latency on PS5, PS4/Pro, Xbox Series X/S, Xbox One X/S, in OBS and more, works with PC and Mac Premium Capture, Powerful Passthrough: Stunning 4K30 HDR10 or 1080p60 HDR10 quality, 4K60 HDR10, 1440p120, 1080p120, VRR passthrough. Record at 1080P/60FPS while you game at 4K/60FPS Advanced Pass Through Mode that allows you to switch up to 1440p at 144Hz refresh rate plus HDR (no capture) Built in Audio Mixer via Control Dial to adjust Mic input and game volume 1) Open Game Capture HD. He replied telling me he had accidentally set my case to pending instead of forwarding it to the senior technician. Adding HD60 X to OBS Studio (Audio) Note: It must be 3.0 or higher or it will not work. 2) Go to Device Settings. Dapatkan Diskon 23% untuk pembelian Elgato HD60S+ Video Capture. (85% Relevancy Chance). The HD60 S grabs the HDMI signal and writes a raw video file, and optionally, a playable/editable video file. I ultimately want to stream my game and party chat (in-game from fortnite), EXCLUDING my own voice (going to use seperate usb mic connected to the pc) but I still want to use my Arctis 9x to listen to game audio and my party/game chat, while they can also still hear me. Welcome to the wonderful, joyous world of cpu encoding, where there are no limits but you must learn your way around the world to enter the secret areas of unlimited streaming power. Privacy Policy. To get your Elgato Capture Card to work within a streaming software, you first need to make sure that there is no other software running currently open and using the Elgato Capture Card. Get Streamlabs Desktop go live in minutes! **Be sure to select "shutdown when not visible" on all of your Elgato and Video Capture Device sources. Adjusting The Scene OBS Studio 's preview represents what the viewer sees. You should see a list of all of your audio devices, including the Elgato audio device. Once you have confirmed that your console/gaming PC is making noise, look in Streamlabs Desktop and see if the audio bar for the Elgato source is moving in the Mixer area, You will likely not hear the audio.