How do I report a downed line in as few steps possible To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Press question mark to learn the rest of the keyboard shortcuts. Jacksonville, Florida Area. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Who removes tree branches resting on utility cables in easement? Our team can assist with getting those downed wires raised. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. I don't have AT&T, or a landline. It is to be expected when weather conditions are severe. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. I suspect it's an old wire). How do I report down a cable line? Create an account to follow your favorite communities and start taking part in conversations. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Thank you for reaching out to our forums community, its great we can connect this way! You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Help and Support Topic | Comcast Business Support How do I know if my home is wired for Comcast? Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Call 800.288.2020. You have to sign up for gig service and sign a 2 year contract first. Comcast Xfinity Outage Map. We have made changes to keep employees safe so response and call times may be longer than usual. I would like to report down wires in my back yard for the second time. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Downed Power Line. Make the report to that person.. I will post again here when/if I receive a reply or action is taken. how to report downed wires | Xfinity Community Forum The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. How do I report an above ground cable down? That person will tell you who the city's contact is in the Comcast governmental affairs office. Your IP: If you have questions about your services, we're here to answer them. My thinking, if I were to do this at my house would be that that 1.) How to report a downed wire if I'm not a customer? I am at a loss. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Ask for the Comcast liason. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! I am a bot, and this action was performed automatically. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. A recent storm brought down a tree which took down one of the above ground cables by my house. We truly appreciate you taking the time to reach out to let us know about a downed wire. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. In order to get started can you please send me a Modmail message with your full name and service address? .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. how do i report a downed comcast line? - perfumexo.com Let us know. Let us give you a call as soon as an agent is available. Connectivity and managing Your Comcast Business network. I think it may be the original phone line. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Please contact the moderators of this subreddit if you have any questions or concerns. Internet Security with Xfinity - Report Abuse Cookie Notice @XfinityThomasChow long does it take for someone to reply? BBC - Wikipedia -You are responsible for the "mast," the . Please contact the moderators of this subreddit if you have any questions or concerns. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. If you receive overhead electric service, your electric system con- sists of the following: 1. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Then, call PG&E at 1-800-743-5000. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. The action you just performed triggered the security solution. The channel and its live streaming world news is available . Select Start Troubleshooting to begin your modem restart. Comcast does not do tree trimming. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Who do you call for a downed cable line? Stay at least 35ft away from any downed wires during cleanup and other activities. Press Enter to send it. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. How much notice do you need to give Comcast to cancel? If you have questions about your services, we're here to answer them. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. We have made changes to keep employees safe so response and call times may be longer than usual. Youve reached the best place and perfect person to help with virtually all of your account needs! Press Enter to send it. Woman battles Comcast over downed line - WSAZ I am a bot, and this action was performed automatically. View the Xfinity outage map and find out when an area will be back online. What to expect: Your complaint will be posted online in a public database. Don't worry, we'll never do that as it might cut into our profits for the quarter. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Downed power lines and safety after a storm - CenterPoint Energy When should we expect this to be corrected? Sound the horn, roll down your window and call for help. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. An official employee, such as myself or whoever is first available, will respond. Click the Check for Issues button. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! ET. Question: Does Comcast Hve To Repair A Cut Cable Line Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. You can contact 811 to get utility lines marked. It has been severed months ago and left hanging. Xfinity Status Center - Check for Service Outages In Your Area How do I get Comcast to fix a cable line? - MetaFilter Select Restart Modem to begin troubleshooting. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! If youve got a free afternoon, you can run the cable yourself and save some money. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Immediately Call Emergency Services. The easement at my back property line has poles with electric and utility lines. Thank you for reaching out to the Digital Care Team. The tree and the cable are both on the grass verge next to my property. No worries, Our team can definitely help right here! There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. If you smell natural gas or see downed power lines please do NOT use this page. Jul 2007 - Sep 20169 years 3 months. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Sky News is distributed via an English-language radio news service, and through online channels. Remember: This number is just for unburied ground cables. Usually 911 dispatch has unlisted numbers for utilities. Get in touch with Comcast Business. We've had a downed wire touching our building for about two months at this point. up. Where on your property are the lines down on and would you consider them a safety hazard as of now? If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Search accounts based on account number, or chat online. How to Report an Issue Online Visit xfinity.com/xfinityassistant. How do I get Comcast to come deal with this? . Hello @ryanray.rr81 and thank you! I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. How to report a downed wire if I'm not a customer? Press Enter to send it. Comcast Phone Number | Call Now & Skip the Wait - GetHuman This post was marked as closed. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) It's in front of my yard, and it goes across the street. We have all the tools to help with your cable line and make sure it gets taken care of. Report an Outage | PECO - An Exelon Company - PECO Energy Company If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. #iworkforComcast I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Sky News is a British free-to-air television news channel and organisation. Why is my Xfinity Cable box stuck on boot? came out and verified that it isn't live. . ASA, ABA, Adherence). If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Write your 17-digit account number on the "For" line of your check or money order. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Genius. A drop-down list appears. Please send us a direct message to "Xfinity Support" with your full name and address. 2 1 RR ryanray.rr81 Visitor 2 Messages Press question mark to learn the rest of the keyboard shortcuts. Two delivery trucks have had close calls recently. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Occasionally there is a mix up and Comcast forgets to bury the drop. Type a message to let us know what your issue is. This website is using a security service to protect itself from online attacks.