If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. You can also find more information in our full article below. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. eBay may step in without the buyer asking if the seller didn't respond to the return request.