Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. click here to select a store and view pay information. Learn more about your EEO rights as an applicant (Opens in a new window) . Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. I worked for Apple in a Connecticutstore from October 2010 through May 2012. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. You also have the option to opt-out of these cookies. Your work hours will be based on business needs. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. iPhone 15 Pro's Next-Gen Chip Capabilities Expected to Spark Upgrade Demand Among Current iPhone Owners, Sources: Apple Planning Product Briefing Next Week as iPhone 14 Rumored to Launch in Yellow, Apple Rumored to Announce 15-Inch MacBook Air and More in March to April, iPhone 15 Pro Could Feature Solid-State Unified Volume Rocker, Mute Button Instead of Switch, Apple Increases Trade-In Values for Select iPhones, iPads and Macs, Apple Permanently Closes North Carolina Store After Multiple Shooting Incidents, iOS 16.4 for iPhone Coming Soon With These 5 New Features, 20 Features You May Have Missed in watchOS 9, iOS 16.4 Beta: How to Use the New iPhone Lock Screen Shortcut, iOS 16.4 Beta: How to Activate iPhone's Always-On Display With a Focus, 5 Rumored iPad Models Apple Won't Launch This Year, Apple's Mixed-Reality Headset Could Now Be in Mass Production, Buying Stuff We Dont Need The TouchArcade Show #550, TouchArcade Game of the Week: Stuffo the Puzzle Bot, The X-Men Take the Spotlight as Marvel Snap Visits Days of Future Past, SwitchArcade Round-Up: Reviews Featuring PowerWash Simulator Midgar DLC, Plus the Latest Releases and Sales, Action-Packed Shoot Em Up AirAttack 2 Updated for the First Time in 6 Years, Now Optimized for Modern Devices, Dead by Daylight Mobile Announces a Sadako Rising Collab Event for its Relaunch on March 15th, Kimono Cats Is Out Now on Apple Arcade Alongside a Few Notable Updates to Existing Games, Minecraft Update 1.20 Is Officially the Trails and Tales Update, Coming Later This Year. Apple training delivers everything you need to learn about the technologyonline and on your time. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. An Apple digital badge represents your achievement in professional training. Helping customers and providing technical assistance. Apple is an equal opportunity employer that is committed to inclusion and diversity. The entire store team benefits from your commitment to providing the best care for customers. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Apple participates in the E-Verify program in certain locations as required by law. When a customer needs assistance, you quickly assess their situation. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. Discover even more benefits of doing what you love. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. NOW WATCH: The 6 best new features coming to Apple computers. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. A woman in tears came into the store because she had dropped her phone in the water. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Melissa is learning about more than technology. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. When a customer needs assistance, you quickly assess their situation. At other times, you refer customers to support team members who get them up and running again. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. We were thanked for coming and then excused once we had completed our quiz. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. A selection of macOS tips to make your Mac life a more effortless experience. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Review information and details about the policies, terms, and conditions for Apple training programs. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Analytical cookies are used to understand how visitors interact with the website. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Technical Specialists may be required to travel to customer sites. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. When a customer needs assistance, you quickly assess their situation. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. We will work with applicants to make any reasonable accommodations. The cookie is used to store the user consent for the cookies in the category "Analytics". To view your favourites, sign in with your Apple ID. And be amazed by what it does for yours. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Youre supporting people. This cookie is set by GDPR Cookie Consent plugin. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . We deliver a full range of Apple courses, including support and repair training for Apple devices. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. This includes knowing how to use the tools and equipment they need to complete their work. The mob used the electronics in the store to play music and record their dance routine. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Another perk of working there: Customers love Apple, so my days were often pleasant. What it's REALLY like to work in an Apple store:You get to work with really creative people. When a customer needs assistance, you quickly assess their situation. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Come to us in your pursuit of success. All Apple certification exams are delivered through OnVuea live, online proctoring solution. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. This provides the opportunity to progress as you grow and develop within a role. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. The redesigned training has moved to an online, self-paced format. Both full-time and part-time jobs are available. It was just a few days later when I received my first follow-up call. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apples most important resource, our soul, is our people. Both full-time and part-time jobs are available. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. The Apple Professional Training courses are now available at training.apple.com. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. You reassure customers when delivering product diagnoses and potential solutions. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support They can also help businesses to develop and implement best practices for protecting their data. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. 2023 Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg.