I even tried to create a new playground and start over (that only made things wose). Hi fixed it. Thank you! Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". thing I could be missing?Thanks in advance! Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. 2 comments Closed . Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Something that helped was saving the report frequently. This is my current version name. I think it must have taken some time to register that I updated the values or something?!?!? Did it help? I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Does this match the requirements? Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Thanks! please help. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Thank you! I got the stages added - its the 'and assign' that's hanging me up. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. . When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Tnx, hmmmm What you have sounds correct. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." Have you set up the routing address? There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. I can't figure out what this error means. Service Cloud Specialist Superbadge Challenge 6. Ensure you create 'Billing Topics' for Knowledge." (Not the "standard platform user", just "standard user"). Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. You should be prepared for a heavily scenario . Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. THANK YOU! Please post some details of what you have. Already on GitHub? {!Case.OwnerFirstName}, Ursa Major Solar. @MM - thanks for your time. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). "Wrong Queue" is not a queue. That proved to be incorrect. Could you share what you have for your dashboard/report/etc and I'll take a look! Hello. Any clues as to what I might be missing? hmmmm I think I just had to drag the filed onto the layout. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Note the filter. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Why the change of heart? Sounds like an easy oops! Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. I had figured that out in order to build the macro. Book Now. to your account. Does this help? Thanks a lot because I asked SF support and got this answer which did not help me much. Did it help? Ensure Milestones are configured properly for High Priority Cases. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Could you share some details of what you have? January 07, 2019. donut! The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Ensure Agents have access to Knowledge when viewing a Case. I used a new trailhead playground created exclusively for the service cloud badge. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. Help with Superbadge Service Cloud Specialist step 4. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. This superbadge in specific helps building reusable granular components. Ensure Agents have access to Knowledge when viewing a Case". If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Ive always thought this was pretty cool. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. What am I missing? Add to Favorites. Ensure you group report results correctly. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Very helpful, thanks for the information! rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. (Email to rebecca@capstorm.com). Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Grab a pen and paper. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. not sure how to troubleshoot this tho..@_@, hmmm! Ensure Agents have access to Knowledge when viewing a Case". Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Two things try a different merge field for the name. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Hi there,I am struglling with sataus update within a macro. I have created and recreated the Cloud Technical Team support process more times than I can count. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. Ask Question Asked 2 years, 8 months ago. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. If you need more help, leave a comment! Cloudy Technical Team is correct name wise for both the record type and the process. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Glad you figured it out! Nice and informative blog! I have tried a thousand times with all variationsand the same error keeps coming up. The error message is so cryptic that it's hard to troubleshoot the issue. I add wrong queue to Presence Statuses but I still have the same issue. Service Cloud Specialist Superbadge - 4,5,6,7. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. No idea what is missing. any ideas? I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. For those of you who know me, you probably know that Im lucky enough to have a job that. An action can be added to the page layout. That is why I referred to the question that was asked to you before on May 31st. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. I usually visit your website and I always learn something new from here. This error stumped me for a while as well. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. I'd do a quick google search on Salesforce Macros- It's a point and click process. I'm chasing my own tail. I have to double check the directions, but I believe that you just have to add a few values. Is knowledge.* On the lightning page layout? This is my journey- a normal kid by day- a Trailhead explorer by night. Theyre such a useful way to remember what needs to be done before you start. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. I made two dollars today! Look at the page layout again- there is another item you will need to add. Thanks for getting back to me. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Look at the page layout and enable knowledge. Its upsurd. Has any code been used with your org? Have a question about this project? Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Ensure you set up the routing for Advanced Cases properly. rebecca@capstorm.com. Skip Main Navigation. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. A support process is similar - different stages apply to each process. Let's do this. Could you shoot over a few screenshots of what you have? Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Issue was with the Lightning Page Layout. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Ensure Entitlements are visible on Cases in Lightning.' baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Goodness! Thanks @ Tarik, the directions states to create two roles, which I did. Will you be able to guide me? Back to the superbadge. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Review the steps to create the 'Cloud Technical Team Support Process'. Copyright 2000-2022 Salesforce, Inc. All rights reserved. *must be completed in lightning experience*1. Add to Trailmix. I am the Trailhead Baby! You write beautiful things. I am having trouble with step 4. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. But not able to finish this challenge . R&D, A project with Daddy: My favorite daily process! Was this badge FUN or what?! But trailhead gives an error message back. I'd just give it 24 hours then recheck the challenge. Processes. I'm STILL hacking away at this error message. I didn't change anything and retried the "Check Challenge" just now and it worked. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Thanks a lot in advance. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. I have enabled the knowledge user check box in the user profile. Change the labels for Case and Product To Maintenance Request and Equipment respectively. Hi Trailhead Baby, I'm losing my mind here. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Did you check the little box to activate the entitlement process? And of course, I just tested the challenge 4 again and I passed! I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? At last count, there are 81 Salesforce Trailhead projects for developers. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. You signed in with another tab or window. This is a fun challenge - if you are, like me, a total Service Cloud novice. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Thank you sooo much, you were right! Do your routing configurations tie to the correct queues? It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. I like your blog.Devops Online Training in HyderabadLearn Devops Online. I am getting mad over this error now. I have read every message I can find and have double and triple checked everything I can think of. Anyone have any idea? I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Tried it all, from custom : support profile to standard user, even admin. Does anybody have a moment to help? I'm sure it's something little! Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Challenge 1 Configure Outbound Application and Integration Security. Are you sure it is about that? took me 2 hours to undersand that, and without your comment I could have been there forever!! This thing is just hosed and I'm only on #2. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. If the action is missing from the page layout, it will not show up as an option in the feed. Right now he' taking a nap.so I'm off to edit some reports! * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. Use the search o. Hello! Confused? Yes you do. I am not sure what I'm doing wrong? Once this was done, I passed the 3rd challenge section. The worst error! I have sent screen shot of my report to rebecca@capstorm.com . Make sure that the correct date range is selected. Various trademarks held by their respective owners. Hi All,I am currently stuck at challenge 4. Or rename a standard one? I really learned a lot here. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Hi I am stuck in challenge 6. 3 new items on utility bar. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. If you want to check the support process' api name, you can extract via data loader. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? If you can not, I'd look around at permissions. The simple things Hey, i'm on challenge 3 and almost done. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Below are tips and gotchas for each report / dashboard. Ask Question Asked 2 years, 8 months ago. Any ideas that can help me? Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? All reactions. I'm working on the Service Cloud super badge and the error below is driving me nuts! I'm at a loss as to what I could be missing. "Not able to figure out what is wrong here. No. After editing the service console, you might have to edit the new profiles. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. I was able to work out a solution, I will outline it below. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Empty the recycling bin. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Any help would be greatly appreciated. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. No. When it works it plays a sound to tell you that a case has been assigned to you. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Make sure that the correct date range is selected. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? How would you enable people to select cases from an organised list? I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. This is really a tricky one. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. I've had it take up to 24 hours :(. Even clicked edit and save for the profile after changing console settings. on 6th challenge. I am stuck on challenge 5. 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