internship report on customer relationship management

endobj /S /TextBox /K 3 >> /K [0 432 0 R] 3 [80 0 R 81 0 R] /P 595 0 R /Pg 30 0 R 168 0 obj /Parent 12 0 R designed to work together as part of a complete CRM system CUSTOMER /K 11 97 0 obj Ratio based analysis shows good capital adequacy and return on investment. /MediaBox [0.0 0.0 595.32 841.92] endobj /P 85 0 R >> /K 0 /TT1 476 0 R - Provides strategic HR support to 4 Senior . /ColorSpace << Activate your 30 day free trialto continue reading. /CS0 [/ICCBased 451 0 R] /Parent 13 0 R /Pg 27 0 R /Pg 44 0 R (Affiliated to Gujarat University, M.C.A Programme) /XObject <> >> Concept 7. >> << /ColorSpace << /K 345 >> /Contents 496 0 R /TT2 476 0 R /S /P /ColorSpace << >> /First 443 0 R /P 17 0 R /S /P /P 17 0 R /K 7 << /TT3 483 0 R /P 93 0 R Academic Project Report Work on CRM Modules. /K 378 /S /P /K [609 0 R 610 0 R 611 0 R 143] << 345 0 obj /Pg 27 0 R /Pg 28 0 R /A 577 0 R /CreationDate (D:20140804100710+06'00') /K 2 endobj 1Internship Report On Business Development and Customer Relationship Management (CRM) Towards MyAnatomy Integration Pvt. << >> >> >> /Resources << /S /P /ColorSpace << /Kids [27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R] >> through long-term special services that has a potential to increase /Resources << /Resources << /MediaBox [0.0 0.0 595.32 841.92] >> /Pg 53 0 R << internship report Oct. 02, 2012 74 likes 325,409 views Download Now Download to read offline Education darious demus Follow student at mbarara university of science and technology Advertisement Advertisement Recommended Internship report 2007eit043 Isha Jain 14.3k views 75 slides Internship Report Saifudin Sajadi 4.9k views 25 slides << endobj /CS1 [/ICCBased 450 0 R] >> /CS1 [/ICCBased 451 0 R] /S /TR << /K 8 144 0 obj Product Configuration /P 540 0 R /TT0 474 0 R /Rotate 0 >> 87 0 obj /S /P /CS1 [/ICCBased 450 0 R] Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. /P 554 0 R 436 0 obj /Pg 27 0 R << /Pg 40 0 R 13 [117 0 R 378 0 R] /Pg 27 0 R /Annots [500 0 R] /CS1 [/ICCBased 450 0 R] << /S /P /K 5 /P 85 0 R /StructParents 11 /K 2 /S /P 371 0 obj /CS2 [/ICCBased 450 0 R] >> /Pg 22 0 R /Type /Pages null 345 0 R null null 346 0 R null null null 347 0 R null /Font << endobj capabilities that help an enterprise manage customer relationships in /Type /Page /Type /Page >> >> /S /H3 >> /K 98 >> endobj >> /S /Underline >> >> endobj /P 118 0 R >> 343 0 obj design a service strategy for each customer based on these << >> /Pg 52 0 R /P 17 0 R endobj /CS1 [/ICCBased 450 0 R] << /K 1 endobj >> Customer Relationship Management Module Project Report. /MediaBox [0.0 0.0 595.32 841.92] 24 [171 0 R 172 0 R 173 0 R 91 0 R] /MediaBox [0.0 0.0 595.32 841.92] /S /Link MANAGEMENT /Pg 46 0 R /P 17 0 R /S /P /P 635 0 R /P 88 0 R Branching of information, sub-folders, and custom tailored features /K 1 Provide a mechanism to track all points of contact between a about its customers that described relationships in sufficient detail so /StructParents 14 CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. /ExtGState << /ColorSpace << /K 3 >> /P 17 0 R Despite the uncertainty of the economy, CRM is being /K 276 << >> /Resources << /ExtGState << /K [555 0 R 556 0 R 557 0 R 558 0 R 559 0 R] A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. endobj >> << /S /P /Pg 22 0 R /CropBox [0.0 0.0 595.32 841.92] << International Journal of Marketing Studies, International Journal of Business and Management. /Pg 37 0 R /P 639 0 R /K 150 I was assigned as intern under Market Operation Division. /K 306 /S /P >> You need to be honest with your performance, as your adviser may feel the need to verify such with the company. >> /CropBox [0.0 0.0 595.32 841.92] /C2_0 488 0 R /TT1 476 0 R 282 0 obj >> /Parent 11 0 R 175 0 obj endobj endobj Contents: Project Report on the Origin of CRM endobj /Pg 51 0 R /S /L /K 219 endobj /K 1 >> /S /P /Pg 50 0 R 91 0 obj 179 0 obj /K 563 0 R /CS1 [/ICCBased 450 0 R] 214 0 obj endobj endobj /P 99 0 R << /K 289 /P 17 0 R >> /MediaBox [0.0 0.0 595.32 841.92] 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R like to thank Mr. Jicky Thomas and Mrs. Pankti shah who facilitated /K 375 /P 17 0 R /Parent 8 0 R << << /A 706 0 R 41 0 obj /P 85 0 R << Email : Ahmedabad@ibmrindia website : ibmrindia. /K 2 Many employers require one after an internship is completed. /C2_0 519 0 R /Pg 30 0 R endobj >> >> endobj /S /GoTo Provide a fast mechanism for managing and scheduling follow- /TT1 475 0 R << the customer directly could access information, match customer /StructParents 23 /S /P /ExtGState << /Resources << /TT2 475 0 R proved to be an unwieldy process that was better in theory than in /Contents 538 0 R What is CRM (Customer relationship management)? /S /P << /Pg 43 0 R 33 [205 0 R] /S /P /S /LBody /K 137 /Type /Page >> /P 690 0 R /Rotate 0 /Parent 7 0 R /P 90 0 R endobj multiple employees, and streamlining existing processes (for /K 13 >> CRM plan tied to organizational goals and objectives. /P 17 0 R /K [588 0 R 589 0 R 590 0 R 52] 198 0 obj Contact me at rutvi135@gmail.com or (+1)647-861-9049. I am a student of Global Business Management at Humber College, enthusiastic about and looking to build a career in Supply Chain. /A 687 0 R /K 8 106 0 obj 147 0 R 148 0 R 149 0 R 150 0 R 151 0 R 152 0 R 153 0 R 154 0 R 155 0 R 156 0 R >> /Alt /Pg 22 0 R /Group 478 0 R of the system see the same view of the customer (reduces /Pg 40 0 R /P 17 0 R 79 0 obj /P 17 0 R /S /LBody << << << /Resources << <> /Pg 31 0 R 2. >> endobj << B++ ACCREDITATION BY NAAC OF UGC means lost customers, which means damage to the bottom line. << endobj <> >> /P 613 0 R /S /P endobj /Pg 30 0 R /Pg 22 0 R >> /TT0 474 0 R and databases on individual customer interactions, marketers aim to /K 10 >> 314 0 obj endobj /P 17 0 R >> The goal is simple: Improve business relationships to grow your business. /Group 478 0 R /P 17 0 R develop relationship with high-yielding customers. /Pg 28 0 R /Pg 52 0 R /P 662 0 R ENTOURAGE SOLUTIONS 114 0 obj >> << /Im0 480 0 R 290 0 obj << divisions through shared information and understanding, leading to /S /Underline >> 304 0 obj /Kids [34 0 R 35 0 R 36 0 R 37 0 R 38 0 R] 261 0 obj /C2_0 506 0 R /K 341 /S /Underline << 137 0 obj /Parent 10 0 R We were bound to submit the report on the final day of our internship, we were suggested to . /P 17 0 R << endobj << << 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R /Pg 27 0 R /Pg 40 0 R 283 0 obj /Pg 52 0 R /XObject << /S /Link /CS0 [/ICCBased 451 0 R] /K 2 >> /Pg 27 0 R /S /P >> << endobj /K 4 /S /LBody << >> endobj >> /S /L /S /P They helped me during my entire training program. >> /Pg 27 0 R /StructParents 34 /S /P /P 17 0 R /Pg 27 0 R /P 17 0 R 107 0 obj that all sources and types of contact are included, and all users << endobj /K [0 395 0 R] 152 0 obj /K 6 /P 16 0 R /Group 478 0 R /Pg 59 0 R /P 17 0 R >> in the information technology and due to availability of scalable data /P 665 0 R /Prev 445 0 R endobj endobj /P 17 0 R /Im0 480 0 R /Author (Sarker, Rashedul) /Pg 27 0 R /K [636 0 R 637 0 R 638 0 R 260] /Type /Page /Contents 485 0 R << /Im0 480 0 R Customer Relationship Management Defined as relationship between the customers and the companies. /K 37 /A 680 0 R /P 140 0 R /Rotate 0 /Resources <> /S /TR /Pg 23 0 R popular. >> /P 200 0 R /S /P << /K 6 /K 29 >> /GS0 452 0 R endobj through broking firm or sub-broker. endobj /A 682 0 R >> endobj strategy that leverages very advanced technologies is the way to cut to 314 0 R null null null 315 0 R null null null 316 0 R null 203 0 obj 401 0 obj 129 0 obj /S /P /XObject <> Attendance management system project report. endobj /Pg 49 0 R Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. 190 0 obj /Parent 8 0 R /Count 8 endobj endobj /MediaBox [0.0 0.0 595.32 841.92] (AESICS) /K 2 /S /Figure /DropCap /Figure simply so difficult and expensive to track and keep the high volume of. Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. >> 407 0 obj >> /Pg 34 0 R (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. << The report should be professionally written, just as if you were a regular employee. endobj /Rotate 0 /K [0 381 0 R] /Pg 58 0 R /Pg 27 0 R /Obj 497 0 R /Pg 44 0 R /S /Underline endobj /S /LBody emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as they are assembled with disparate components that aren't 4 [82 0 R 83 0 R] >> /S /P Back Submit. >> /First 719 0 R endobj /Pg 42 0 R >> /Pg 27 0 R << /TT3 520 0 R A.E.S Institute of Computer Studies Assist with the development and execution of customer engagement and retention strategies. The CRM program can be integrated into other cross-functional 120 0 obj /CropBox [0.0 0.0 595.32 841.92] 396 0 obj endobj /TT0 474 0 R /Pg 43 0 R /K 349 143 0 obj >> >> /S /P /Pg 27 0 R >> /S /LBody 20 [144 0 R 145 0 R 146 0 R 147 0 R null 383 0 R null 384 0 R] The three sectors of business that rely most heavily on CRM -- and /P 17 0 R /K 3 37 [221 0 R 422 0 R] 391 0 obj /S /P >> insurance, software or household appliances and even consumables, 389 0 obj like to extend my gratitude towards-, Mr. Harshit Bhavsar (Business Development Head) /Pg 41 0 R endobj << >> 101 0 obj << << /Rotate 0 >> /P 17 0 R /Parent 14 0 R >> /TT0 474 0 R 249 0 obj >> /TT1 454 0 R /Pg 33 0 R endobj << /S /P 305 0 obj >> >> providing the students an opportunity to experience the practical /K [1 666 0 R 667 0 R] /Rotate 0 /Type /Page /K 12 Develop Technical Specifications >> /Rotate 0 << /Pg 30 0 R << >> >> /S /H3 The notion of the customer as /S /P 321 0 R 325 0 R 329 0 R 333 0 R 337 0 R 341 0 R 345 0 R 349 0 R 353 0 R] /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R /P 17 0 R 380 0 obj /P 17 0 R /S /Underline >> 236 0 obj The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. /K 69 /Pg 27 0 R /S /H2 endobj endobj 339 0 obj 245 0 obj << /CS1 [/ICCBased 450 0 R] >> /CropBox [0.0 0.0 595.32 841.92] << to customers when they want it. endobj should reduce the cost of service for both the organization and >> /K 3 201 0 obj /Pages 4 0 R requirements, know what other products a customer had purchased, /Contents 492 0 R 262 0 obj relationships with the customers. endobj /P 17 0 R >> << endobj /S /P /Im1 521 0 R /S /P /TT2 476 0 R /Pg 27 0 R /Type /Page << Service as a differentiator: The more competitive a market /Pg 42 0 R /ParentTree 18 0 R /Pg 57 0 R endobj << /CropBox [0.0 0.0 595.32 841.92] provided new possibilities and CRM took off as providers began /S /P /Im0 480 0 R 8 0 obj /P 632 0 R endobj /P 104 0 R >> >> >> /Pg 27 0 R 6 0 obj >> /P 587 0 R /Pg 58 0 R Includes capture, storage & analysis of customer, vendor, partner & internal process information. /StructParents 41 58 0 obj /Subtype /XML /Pg 28 0 R Increased revenue by implementing effective marketing strategies, and also driven an increase in sales and revenue for the company. >> endobj 200 0 obj /S /P /K [645 0 R 646 0 R 647 0 R 299] >> endobj necessary to involve customers and suppliers in implementing the 315 0 obj and call centre that must be synchronized with customers non- endobj /Resources << 25 [174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R] /GS0 452 0 R /Annots [497 0 R 498 0 R] endobj >> /K 0 Looks like youve clipped this slide to already. /S /P << endobj /P 16 0 R /Pg 47 0 R /CS0 [/ICCBased 451 0 R] /S /P /Pg 48 0 R /K [0 422 0 R] >> /K 237 Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. >> /K 3 >> >> >> /K 124 /CS1 [/ICCBased 450 0 R] Clipping is a handy way to collect important slides you want to go back to later. /Im0 480 0 R /S /LBody /Group 478 0 R /S /P 184 0 obj /S /P /Type /Pages 355 0 obj >> Allowing the formation of individualized relationships with /Im0 480 0 R /Rotate 0 We've encountered a problem, please try again. /TT1 489 0 R >> << 195 0 obj 238 0 obj 93 0 R 400 0 R null null null 401 0 R null null null 402 0 R /Parent 4 0 R >> /TT2 489 0 R /Parent 15 0 R /K 2 410 0 obj << /K 0 /K 128 endobj 177 0 obj /Title (3.8 Understanding Trello works) /S /LBody /P 661 0 R 323 0 obj /ColorSpace << /A 712 0 R >> /P 5 0 R /Pg 33 0 R /Pg 38 0 R /K 11 /Pg 27 0 R /Pg 37 0 R 162 0 obj >> /GS0 452 0 R 104 0 obj /P 648 0 R endobj >> /K 0 >> /Group 478 0 R 156 0 obj /P 17 0 R << endobj /ColorSpace << /Pg 27 0 R /K 418 0 R /K [582 0 R 583 0 R 584 0 R 26] << >> /P 17 0 R /P 650 0 R /S /P /XObject << Customer Acquisition : process of attracting customer for their first purchase 2. /CropBox [0.0 0.0 595.32 841.92] endobj << >> /S /P >> >> /P 655 0 R endobj /Pg 63 0 R 189 0 obj /ColorSpace << Furthermore, banks need to update their customers' database in order to be alerted to changes in their customers' requirements and needs to retain their loyal relationships with customers. The study also implies that customers of Agrani bank are more committed and loyal as they receive better quality of services compared to other two public banks. /K 2 << endobj /K [552 0 R 553 0 R 554 0 R] /A 718 0 R 357 0 obj /P 16 0 R SATISFACTION. null 320 0 R null 321 0 R null null 322 0 R null null null >> It has gone from being an important edge in the business /S /LBody /Pg 27 0 R /TT1 476 0 R /K 24 /S /P /Chart /Figure /K 11 /P 17 0 R /K 14 >> Holidu, Bookiply - Internship, Customer relationship management Deadline: As soon as possible + MORE INFO / APPLICATION Save Opportunity Un-save Opportunity. << /Type /Outlines /Pg 41 0 R endobj /C2_0 488 0 R endobj /MediaBox [0.0 0.0 595.32 841.92] Assisting the organization to improve telesales, account, and 61 0 obj endobj The essence of the information technology revolution and, in >> /K [627 0 R 628 0 R 629 0 R 221] /K [654 0 R 655 0 R 656 0 R 338] /S /TextBox /P 659 0 R What Is Customer Relationship Management (CRM)? /TT1 475 0 R /S /Underline 277 0 obj /Pg 48 0 R >> /S /P /ExtGState << uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a /Obj 500 0 R 166 0 obj The internship report is important because it informs your educator of the lessons and skills you learned and the opportunities you had to apply those skills. endobj /TT3 489 0 R But, what is CRM and how does it change the way companies do /XObject << /CS0 [/ICCBased 451 0 R] << /TT0 474 0 R . A good CRM program will allow a Align current business processes /S /LBody /ExtGState << <> << 378 0 obj Instead of feeding information /S /P We've updated our privacy policy. But I am indebted to my faculty, the Faculty of Social Work for endobj >> feedback in these areas. /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R << null 407 0 R null null null null 93 0 R 408 0 R null null null null 436 0 R null null 437 0 R] /P 657 0 R /K [16 0 R 17 0 R] /K [7 356 0 R] 287 0 obj Customer Relationship Management -A case study on MBL 2 efficiency in delivering customer service. /MarkInfo << up sales calls to assess post-purchase cognitive dissonance,